destinationCRM.com: Banks Again Seek to Improve CRM
Ffinancial services firms are attempting to improve relationships with their customers through a handful of new technologies that promise to deliver better fraud protection, compliance, and customer-service productivity as they focus on generating more business from current customers.

Intuit Acquires Homestead For $170 Million
Intuit has signed a definitive agreement to purchase Web 1.0 survivor and website provider Homestead Technologies for $170 million.Menlo Park base Homestead launched in 1998 as a free web site host targeted at small businesses that competed with the then wildly popular Geocities.
Intuit, best known as the creators of the [...]

destinationCRM: What Contact Centers Need to Do
The contact center industry, after years of deploying technology to empower agents handling customer communications, is now facing several systemic challenges that will result in a shift to self-service and automated technologies to handle the bulk of those customers, according to an analyst firm’s recent findings. The exceptions, says [...]

CRM News: Customer Loyalty: Nine Ways to Increase Customer Loyalty
Managing questions, comments and concerns benefits your business in two important ways. First, research indicates that an upset customer whose problem is addressed with swiftness and certainty can be turned into a highly loyal customer. Second, unstructured feedback, gathered and managed appropriately, can be a rich [...]

CRM News: SaaS: SaaS Succeeding Where ASPs Failed
The timing is now right for small businesses and independent software vendors to reach each other through SaaS, with the Web as a platform, and with compelling economics. We’re also seeing more Services Oriented Architecture support vendors focus their sales on SaaS providers and hosts, with the understanding [...]