CRM News: SaaS: Report: Software Licensing Fees Trending Lower
Software licensing costs will decrease over the next several years, according to a new Gartner report, giving buyers more bargaining power while reducing vendor profit margins. Involved factors include the growth of business process outsourcing, the rise of Software as a Service, and the growth of low-cost [...]
Microsoft adds to support for Dynamics, CRM, ERP apps to enterprises
Taking a page from major enterprise software providers like Oracle Corp. and SAP AG, Microsoft Corp. announced Business Ready Customer Care, which includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM applications.
The customer support initiative extends for five years [...]
Opinion: Software as a Service: Time for the IT Industry to Take Notice
Software delivered as a service — that is, enterprise applications that are hosted by a third party and accessed only for a subscription fee — is becoming increasingly attractive not only to CIOs (who are eager to capture lower costs and higher service [...]
On the Mark: SaaS fills its holes
Bob Moul, CEO of Boomi Inc. in Berwyn, Pa., says that one by one, the roadblocks that software as a service has faced from skeptical IT execs have fallen. First, there was security. Could SaaS vendors protect proprietary data? Virtually every on-demand service can pass that test these days, [...]
Salesforce.com falls for phishing scam, warns customers
Salesforce.com is warning customers that they may be the targets of malicious software or phishing scams, after one of its employees was tricked into divulging a corporate password.
In a note to customers, Salesforce said that online criminals have been sending customers fake invoices and, starting just a few days [...]
