SugarCRM offers biggest upgrade yet
SugarCRM has released the 5.0 version of its open-source customer relationship management software following a long period of development and testing.
Sugar 5.0 features improvements in three main areas, according to the company: a new on-demand architecture designed to improve security; tools that let nontechnical users build custom modules; and an AJAX [...]

Tech Departments (Very Slowly) Grow Green
Posted by Ben WorthenThe Wall Street Journal
Are tech departments finally jumping on the eco-friendly bandwagon? A new report offers the first signs that they are.

Are IT departments starting to wave their Earth Day flags?

We’re one of the biggest skeptics you’ll find when [...]

Solution Providers Aboard SAAS Bandwagon
By Jessica Davis

Most Microsoft partners view SAAS as an opportunity, not a threat.

Solution providers view software as a service as a big opportunity that has the potential to change the way business is done.
That is according to a forthcoming study from market research firm IDC, “Channel View: SAAS Capabilities and [...]

destinationCRM.com: Mapping Out CRM Opportunities
With digital-mapping services becoming increasingly popular, traditional map-production technologies will simply no longer be able to keep pace, according to a recent report from ABI Research. No longer able to maintain control over the exponentially growing volume of map and navigational details, the mapping services of the future instead will need [...]

CRM News: Analytics: Avoiding the E-Tail Boomerang
“Usually more robust information on product detail pages, color matching and live chat are all tools that can help consumers get more information about a product, which — if effective — can help to prevent returns,” says Forrester Research Principal Analyst Sucharita Mulpuru.
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