Good news, Software as a Service is the only solution for Web site vulnerability management, asserts Stephanie Fohn, chief executive officer of WhiteHat Security, because of its scalability and ease of implementation, among other reasons.
By Stephanie Fohn
Securing Web applications is the No. 1 problem facing security professionals today. With 162 million Web sites in existence [...]

Beehive is an online portal for employees to describe their expertise, so valuable knowledge doesn’t get lost inside the bureaucracy. Those kinds of tools are common, but Beehive adds an unusual dose of Facebook or MySpace. The 27,000 IBMers using Beehive can post pictures, video and one-sentence updates about themselves.
By Brian Bergstein
Once upon a time, [...]

MENLO PARK, Calif. –(Business Wire)– KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it was named a Service Leader by CRM Magazine for the second year in a row.
Each year, CRM Magazine recognizes companies that meet and exceed customers’ demands for exceptional service [...]

The Salesforce Summer ‘08 release from Salesforce.com includes a host of new CRM features, many of which are focused on community and collaboration. The Summer ‘08 release shows that Salesforce is continuing to innovate in terms of CRM product functionality, looking at the needs of its users beyond the traditional CRM world.
By Peter Piazza
Salesforce.com previewed [...]

Ribbit, calling itself "Silicon Valley’s first phone company," launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
By Marshall Lager
Sales force automation — and, in fact, all of CRM — has traditionally lacked the ability to capture the voice of the customer, at least in literal terms. [...]