On-demand software saves money upfront and offers call centers flexibility to add services and integrate with existing systems, writes Customer Inter@ction Solutions’ Patrick Barnard. With the various options available, small businesses should choose carefully to make sure they’re selecting the best fit for their needs.
By Patrick Barnard
The Software as a Service (SaaS) trend is revolutionizing [...]

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CUPERTINO, Calif. –(Business Wire)– SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of new reporting and wireless capabilities for SugarCRM, the fastest-growing CRM solution in the market today. The new reporting and analytics engine provides SugarCRM users with improved insight into sales effectiveness [...]

When the going gets rough, customer retention becomes even more important. By that logic, continued sluggishness in the overall economy could have little to no dampening effect on the CRM sector, which is on a roll.
By Erika Morphy
The customer relationship management industry will grow by 14.2 percent this year, Gartner (NYSE: IT) forecasts in a [...]

Despite talk of recession and economic slowdown, the global market for CRM spending remains healthy, according to Gartner Inc. The Stamford, Conn.-based research firm’s latest projections say worldwide CRM software revenue is projected to surpass $7.8 billion this year, a 14.2% increase from 2007.
By Barney Beal
Despite talk of recession and economic slowdown, the global market [...]