Forrester Research Finds Disservice in Self-Service
Customers still want to speak to live agents, but companies aren’t making it easy for either side, according to a new report.
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Oracle Enters the Hardware Business
Oracle OpenWorld ‘08: Partnering with HP and Intel, the software giant introduces not one but two servers.
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Dirty Data Blues
Maximizing the value of your CRM investment.
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Marketbright Offers to Automate Your Event Planning
A new Event Manager module aims to take the ‘manual’ out of manual labor.
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Consistency is Key in Web Self-Service
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract — and keep — loyal channel users.
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